Fairmont Scottsdale Princess

Question 1

What dates will Christmas at the Princess be open this year?

Accepted Answer

Christmas at the Princess is open nightly from November 22, 2024 through January 4, 2025.

Question 2

What are the hours of operation for Christmas at the Princess?

Accepted Answer

Enjoy the festive holiday fun Monday - Thursday 5-10PM and Friday - Sunday 4-11PM
(Extended hours starting December 18th – January 4th 4-11PM daily)

Question 3

How long does Christmas at the Princess take? Can you experience everything all in one evening?

Accepted Answer

Depending on when a guest visits throughout the holiday season, it is certainly possible to experience all of the activities and attractions in the same evening. That said, with so much holiday cheer spread out throughout our 65-acre property, to fully enjoy the festival and not feel rushed, we recommend joining us for two evenings, or booking an overnight stay at the Princess to receive VIP Express Wristbands that cut down wait time for all attractions.

Question 4

Will Santa be at the Princess after Christmas?

Accepted Answer

No. After delivering presents on Christmas Eve, Santa and his reindeer fly home to the North Pole to begin preparing for the next Christmas!

Question 5

Is there an age limit or height requirement for any of the rides or ice skating?

Accepted Answer

Each ride has its own minimum height requirement ranging from 36 inches to 54 inches. See the attractions page for specific details. For ice skating at Desert Ice, the only requirement is that they must be able to stand and skate on their own (skating walkers or skating assistance not available).

Question 6

Where can we visit the Christmas at the Princess characters?

Accepted Answer

All characters are out in the park nightly. Once you’ve arrived on property, visit one of our information booths and they will happily provide you with a map showing the exact location of all characters. Don’t miss the signature character dance performance 5 and 9PM nightly in the enchanted plaza!

Question 7

Are the resort’s stores open during the evenings for holiday shopping?

Accepted Answer

Yes! Shopping at all of the resort’s retail stores will be available daily from 9AM-9PM.

Question 8

Is Christmas at the Princess pet-friendly?

Accepted Answer

While we love your furry friends, they will only be allowed on property during the event if they are a service dog.

Overnight guests are welcome to bring your posh pooch. Learn more about our Pet Policy.

Question 9

Is Christmas at the Princess Accessible for Guests with Disabilities?

Accepted Answer

Access to all event venues during Christmas at the Princess is available. See bell staff upon arrival for tips and directions to maximize your event experience. Rides and attractions may have some limitations to help protect the health of those with disabilities.

Question 10

Is Christmas at the Princess open to the public?

Accepted Answer

Yes, Christmas at the Princess is open to the public, and we’d love to invite you and all your family enjoy the Christmas magic. However, this is a ticketed event, and we recommend purchasing before you arrive to ensure availability.

Question 11

What time should we get there to have the best experience?

Accepted Answer

To maximize your experience we recommend arriving to the event as soon as the event opens. This will allow you to embrace all activities with no rush to get everything in. You will need the full night to not miss any of the fun!

Monday - Thursday 5-10PM and Friday - Sunday 4-11PM
(Extended hours starting December 25th – January 4th 4-11PM daily)

Question 12

What size ice skates do you offer?

Accepted Answer

Sizes start at Junior Size 8 – Adult Size 15. We also offer adjustable double-bladed skates that attach over children’s shoes.

Question 13

Can I see Santa without a ticket?

Accepted Answer

Photos with Santa does require a general admission ticket for all guests. Photos with Santa also includes the Elf Academy, Mrs. Claus Christmas Carols as well as additional photo ops, and one digital photo with Santa. Personal photos encouraged with the use of phones.

Question 14

Can we take personal photos with our phone in photos with Santa?

Accepted Answer

Yes, personal photos encouraged with the use of phones.